rb77's Privacy Policy

rb77 collects various types of information from its users. This information is used to improve our service quality, ensure security and meet legal obligations.

1.1 Registration and Identity Information

When you create an account on rb77, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID number or passport number (for KYC verification)
• Address and country

1.2 Financial Information

We collect financial information to process transactions. This includes:

• bKash, Nagad, Rocket or Upay account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical and Device Information

When you use our platform, we automatically collect the following information:

• IP address and geographic location (up to country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Session duration and usage patterns
• Cookies and similar tracking technologies

1.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we record your game play history, bet amounts, win and loss records, and activity logs on the platform.

rb77 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties without your consent.

2.1 Service Delivery and Operations

• Account creation, verification and management
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing the VIP program and awarding rewards
• Uninterrupted delivery of gaming services

2.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Anti-money laundering (AML) verification
• Identifying and blocking fraudulent transactions
• Preventing multiple accounts

2.3 Compliance with Legal Obligations

Under applicable law, we may be required to provide information to authorities in certain cases. In such cases, we provide only the minimum information legally required.

2.4 Communication and Support

• Sending transaction and account-related notifications
• Providing customer service
• Sending security alerts
• Relevant promotional information (if you have given consent)

2.5 Service Improvement

By analysing your usage patterns, we improve the platform's performance and user experience. This analysis is always conducted in aggregated and anonymised form.

rb77 never sells your personal information to third parties for commercial purposes. However, we may share necessary information in the following limited circumstances:

3.1 Payment Processors

Necessary information is exchanged with bKash, Nagad, Rocket, Upay and banking partners to complete financial transactions. All these partners follow their own privacy policies and security standards.

3.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe use minimal technical information to deliver uninterrupted game services. They are bound by strict data protection agreements with us.

3.3 Legal Authorities

We may be required to provide information to relevant authorities pursuant to court orders, investigations or applicable law. Only the minimum necessary information is provided in such cases.

3.4 Business Transfers

In the event of a company merger, acquisition or asset transfer, user information may be included. In such circumstances we will notify you in advance and the protections of this Policy will be maintained.

The rb77 website uses cookies and similar technologies to improve your user experience. A cookie is a small data file stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to keep you logged in, process transactions and verify security. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and game settings). They eliminate the need to set up again on each visit.

4.3 Analytics Cookies

These help monitor and improve platform performance. All information collected through these cookies is analysed in anonymised and aggregated form.

4.4 Cookie Management

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause problems with certain platform features.

rb77 adopts industry-standard technical and organisational measures to ensure the security of your information.

5.1 Technical Security

• 256-bit SSL/TLS encryption for all data transmission
• AES encryption for storing sensitive data
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication (2FA) support

5.2 Organisational Security

• Access to data restricted to authorised staff only
• Regular data protection training for staff
• Rapid response plan in the event of a data breach
• Strict data protection agreements with third-party partners

We retain your personal information only for as long as necessary.

• Active account data: for the entire duration the account remains open
• After account closure: minimum 5 years in accordance with legal obligations
• Transaction records: up to 7 years in accordance with financial regulations
• Customer service conversations: up to 2 years after resolution
• Anonymised analytics data: indefinitely

After the specified period, data is securely deleted or anonymised.

As a registered user of rb77, you have the following rights over your personal information:

7.1 Right to Access

You may contact us to find out what information we have collected and stored about you. We will provide the information within 30 days of a verifiable request.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or by submitting a request to the support team.

7.3 Right to Erasure

After legal obligations have been fulfilled, you may request the deletion of your account and associated data. However, some data will need to be retained for a specified period due to legal requirements.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted until the matter in question is resolved.

7.5 Right to Withdraw Consent

You may withdraw any consent you have previously given (such as for marketing communications) at any time. This will not affect the lawfulness of processing carried out before the withdrawal of consent.

rb77 is an adult (21+) gaming platform. We do not knowingly collect any information from individuals under the age of 21.

Age verification is a mandatory step at registration. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately and any transactions will be cancelled.

If you believe a minor is using our platform, please contact us immediately.

rb77 may update this privacy policy from time to time. This policy may be revised due to changes in the service, new legal obligations, or improvements in technology.

For significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

The "Last Updated" date shown at the top of this page indicates the date of the most recent change. We recommend that you review this policy regularly.